Important information about our services and policies
If you need to cancel your appointment, we ask that you notify us at least 48 hours in advance to avoid charges.
Cancellations with less than 24 hours notice or no-shows may be subject to a charge of 50% of the service value.
We understand that emergencies can arise. We will evaluate each case individually and do our best to be flexible.
To cancel your appointment, contact us by phone or WhatsApp as soon as possible.
To reschedule your appointment, we ask that you notify us at least 24 hours in advance. This allows us to offer that space to other clients.
You can reschedule your appointment by calling us directly or sending us a WhatsApp message. We will do our best to accommodate your new preferred date.
We understand that unexpected situations may arise. However, if you need to reschedule more than twice, we may require a deposit for future appointments.
We are committed to providing you with excellent service on every visit. Our products are of the highest quality and our team is trained to offer you the best results.
We maintain the highest standards of hygiene and sterilization. All our instruments are properly disinfected and we use products that are safe for your health.
The estimated time for each service may vary depending on the complexity of the design. We will inform you of the approximate time at the time of your appointment.
Your satisfaction is our priority. If you are not completely satisfied with the result, contact us within 48 hours so we can resolve any issues.
If you experience any allergic reaction or medical problem related to our services, contact us immediately. We have established emergency protocols.
In case of personal emergencies that prevent you from attending your appointment, contact us as soon as possible. We will be understanding and flexible.
In case we need to close due to emergency (weather, public health, etc.), we will contact you immediately to reschedule your appointment at no charge.
Keep our contact number saved for any urgent situation related to our services.
Now that you know our policies, schedule your appointment with confidence